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This policy explains exactly what data ww33 collects when you access your account, make a DuitNow transfer or use GrabPay, and how we keep that information protected. Read through each section so you know your rights and where to reach us if anything needs to change.
When you open an account on ww33, we collect certain information to keep your session working — your login credentials, device type, browser session token and any payment reference generated when you use DuitNow or GrabPay. We do not store your full payment card details on our servers; payment data is passed directly to the relevant processing rail and what we retain is only the transaction reference your account needs for records. Data we hold is used to verify your identity at login, process wallet movements, respond to support queries and, where you have opted in, send account notifications. We do not sell your personal data to third parties or share it with advertisers. Third-party service providers who assist with technical infrastructure are bound by data-handling agreements that restrict use to the specific task they perform. Retention periods follow what is reasonably necessary for account continuity and any obligation that applies under local law in the regions where access is permitted. You may request a summary of what we hold about you at any time through the support channel listed in this policy. Access and eligibility are subject to local law and available only where local law permits.
This policy applies to activity on ww33 and the account services we operate directly. It does not extend to third-party sites you reach through external links, payment processors who handle DuitNow or GrabPay on their own infrastructure, or device-level apps you install independently. Knowing the boundary helps you direct questions to the right place.
Any data created when you log in — session token, device record, login timestamp — falls inside this policy. We control and are responsible for how that data is stored and for how long it is kept in our system.
When you initiate a DuitNow transfer or GrabPay payment, the transaction reference lands in your account history here. The payment processor's own privacy terms govern what happens on their side of the rail.
Session activity — which lobby area you opened, how long a game session ran — is logged for account integrity and fraud prevention. Game content itself is served by the studio; their data handling is outside our scope.
Links to external sites, social login providers or third-party analytics tools operate under their own policies. We flag where a third party is involved so you can check their terms separately before sharing data with them.
You have the right to know what personal data we hold and to ask us to correct anything that is inaccurate. The straightforward path is to log in and check your account profile first — your registered email, contact number and linked payment reference are visible there. If something is wrong or out of date, you can update most fields directly in account settings without contacting support. For data you cannot edit yourself, or if you want a formal record of everything we hold, a written request to our support channel is the right move. We aim to respond to data-access requests within a reasonable timeframe, and we will confirm receipt so you know the request is being handled. Where local law in your region grants additional rights around data portability or deletion, those apply on top of what is listed here.
Log in and open your account profile. Your personal details, linked payment references and session history are shown there. This is the fastest way to see what we hold without raising a formal request.
Update your contact number, email address or payment preference directly in account settings. Fields that are locked for security reasons — such as your registered identity record — require a support request to change.
If you want to know specifically what data we retain beyond what account settings show, send a written request through our live chat or email support channel. We confirm receipt and respond within a reasonable period.
Where local law in your eligible region permits, you may request deletion of personal data we no longer need to operate your account. We will advise on what can be removed and what must be retained for legal or accounting reasons.
If this policy raises a question you cannot resolve through your account settings, our support team is the direct route. Keep your registered email or account reference ready so we can locate your record quickly and give you a precise answer rather than a general one.
Open the chat widget from any page on ww33. It is the fastest path for account data questions, correction requests and anything time-sensitive about your privacy settings.
Send a written request to our support email address listed in your account help section. Use this for formal data-access or data-removal requests that need a written record of our response.
The help section inside your logged-in account lists current contact options and response paths. Check there first — the correct channel for privacy requests is confirmed in that section.
We apply access controls so that only the account functions that need your data can read it. Your login session uses a token that expires when you close the session or after a period of inactivity, whichever comes first. Passwords are stored in hashed form — we cannot read your password, only verify it.
We use session cookies to keep you logged in during a single visit and preference cookies to remember your chosen language and lobby layout. You can clear cookies from your browser settings at any time; doing so will end your current session and reset stored preferences.
Login attempts are monitored and flagged if the pattern looks unusual for your account. If a suspicious login is detected, access is paused and you will receive a notification to the registered contact on your account before access resumes.
We retain account data for as long as your account is active and for the period required by applicable obligations in the regions where access is permitted. When an account is closed, we delete or anonymise personal data that is no longer required, subject to any legal retention obligation.
When this policy is updated, the revised version is published on this page with the date of change noted at the top. If an update materially affects how your data is used, we will notify you through your registered account contact before the change takes effect.
The questions below cover what most account holders want to know about their data on ww33. If yours is not listed, reach us through the support channel above.
We collect the details you submit during account registration — your name, email address and contact number — along with session data generated when you log in, such as your device type and login timestamp. Payment references from DuitNow or GrabPay transactions are also logged against your account record.
We do not sell or share your personal data with advertisers. Service providers who assist with platform infrastructure are bound by agreements that limit their use of your data to the specific task they perform. Payment processors like DuitNow and GrabPay handle transaction data under their own published privacy terms.
Log in and check your account profile for the data visible there. For a more detailed record, send a written request through our email support channel. We confirm receipt and respond within a reasonable period. Have your registered email address ready to speed up the process.
Most fields — contact number, email address, preferred payment method — can be edited directly in your account settings after login. Fields locked for security purposes, such as your registered identity record, require a request through our support team. We will advise on verification steps at that point.
After an account is closed, we retain only the data that applicable obligations in your region require us to keep. Everything else is deleted or anonymised. The exact retention period depends on local law where access is permitted. Contact support if you want a specific answer for your account.
We use session cookies to maintain your login state and preference cookies to remember your lobby layout. No advertising or cross-site tracking cookies are placed. You can clear or block cookies through your browser settings at any time — clearing them will end your current session and reset saved preferences.